If you meet with any question about product delivery, product key, program registration, backup or upgrade and more, please read FAQs on this page and important tips on "Product key" page carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.
Q: Is it secure to purchase your software online?
A: Yes. It is 100% secure to order our products online. All data exchanged is SSL-secured in the process of payment. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption.
Q: What is the difference between trial version and full version?
A: The only difference is that the trial version only allows you to burn a maximum of 36 photos to each DVD disc, while the full version has no such limit.
Q: How long does it take for the shipment after I order it?
A: The delivery of Wedding Slideshow Studio is via download. You can download and install the latest version by clicking wedding-slideshow-studio-setup.exe at any time. You will receive the registration name and code immediately after you finish ordering procedures. (* If you do not receive your code after several hours, please check your spam filtering in case that our registration email gets marked as spam and sorted into a "junk" folder or deleted. You may also send an email to firstname.lastname@example.org with the detail of your order information especially your order ID, the full name and email address that you have used to buy the program and the time of the order to request that your code be resent to another email account owned by you. )
Q: Is the upgrade version free of charge or need I to pay it again?
A: It is free to upgrade the program. Below is the procedure:
1. Uninstall the old version first;
2. Download the latest version from wedding-slideshow-studio-setup.exe
3. Install the program and register it with the registration name and code you have got to get full version.
Q: Can I run Wedding Slideshow Studio program in MAC?
A: Sorry, our Wedding Slideshow Studio program is not compatible with MAC.
Q: How many photos can be added in the full version?
A: Normally, one 4.7G DVD+-R/W disc can hold more than 1000 photos with background music. One CD-R disc can hold more than 300 photos. The number of photos to be added depends on duration of each slide.
Q: How can I add a video clip to my slide show?
A: You can add a video clip by clicking "Organize"->"Add video clips". Besides, you need to convert your video to AVI format using our Clone2go Video Converter Free Version. Before you start the video conversion, please also set the "video codec" to be "msmpeg4v2".